IT that just works
so you can get on with the job.
Managed IT support, cybersecurity, Microsoft 365* and strategic IT advisory for South African businesses that need their tech to be invisible. We're an extension of your team, not a help desk you have to chase. And we respond to P1 incidents in 15 minutes, not 15 hours.
What we do, done properly.
Six service lines. Each one has its own dedicated page with pricing context, scope, and the honest version of how it works. Pick the one closest to what you need and start there.
Managed IT support & helpdesk
Day-to-day IT for your team. Helpdesk, Microsoft 365*, user management, vendor liaison, flat monthly fee. Infrastructure monitoring (SIEM, patching, backups) priced separately so you only pay for what you need.
// 02 CYBERSECURITYCybersecurity for SA SMBs
Modern endpoint protection, email security, phishing training, and incident response. Not antivirus, actual security engineering.
// 03 M365 MIGRATIONMicrosoft 365* migration
Weekend cutovers from Exchange, Google Workspace* or legacy email to Microsoft 365*. Users log in Monday to a tidier inbox and no missed meetings.
// 04 NETWORKSNetwork & infrastructure
UniFi* networks, Wi-Fi that reaches every corner, firewalls that actually block things, server infrastructure that doesn't break on a Friday afternoon.
// 05 SIEMSIEM & threat detection
Open-source SIEM deployments. Real-time alerts across firewall, endpoint and Microsoft 365*. The visibility most SMBs don't have, and most need.
// 06 ADVISORYvCTO, vCIO & vCISO
Fractional executive IT advisory for SMBs too small to hire full-time. Technology strategy, operational IT leadership, security governance.
A clear process, end to end.
We don't believe in mysterious IT. Here's what working with us actually looks like, from first email to steady-state partnership.
Discovery
You get in touch and we talk through what you need. We ask what's working, what isn't and where you want the business to go. If we're a fit, we scope the work properly and give you a clear, written quote.
Documentation
Everything documented. Networks, systems, credentials, vendors. You own all of it. No vendor lock-in. If we ever stop being a fit, you walk away with a full handover pack.
Monitoring deployed
SIEM, endpoint protection, backup verification, patch management agents. Within a fortnight we can see your environment the way you've always wished someone could.
Quick wins and roadmap
Fix the obvious gaps first (MFA, patching baseline, backup testing), then publish a 12-month roadmap: what we'll improve each quarter, what it costs, what the business outcome is.
Real tools. Real engineering.
We're vendor-neutral. These are the tools we actually run, picked because they work, not because someone pays us commission.
SIEM · CrowdStrike* · Microsoft Defender*
SIEM, endpoint detection, email security. The modern defence-in-depth stack.
Microsoft 365* · Entra ID* · Azure*
Identity, email, collaboration, cloud infrastructure. Done the engineer's way, not the salesperson's.
UniFi* · MikroTik*
Networks that scale from 10 users to 200 without a rebuild. Visible, segmentable, monitorable.
Managed backup platforms
3-2-1 backups, verified monthly. Because "we have backups" and "we have working backups" aren't the same thing.
Halo PSA* · 1Password* · Docker* · a modern hypervisor stack
Ticketing, credential management, containers, virtualisation. The invisible plumbing that keeps everything else honest.
Pretoria-based, engineering-led.
Immersive IT was founded by Roy Elliott and is based in Pretoria. We don't just support IT; we build and run the production systems South African businesses depend on every day.
We work with SA SMBs between 10 and 200 staff, mostly in Pretoria, Centurion, Midrand and Johannesburg. We're deliberately small. We'd rather be excellent for 25 clients than mediocre for 250.
* Products named on this page are examples of the stack we deploy. Actual recommendations depend on your environment, scale, and existing licensing. We have zero commission arrangements with any vendor. Recommendations are made on technical fit alone.
Tech shouldn't be the thing
holding your business back.
Tell us what's broken, or what you're nervous about. And we'll come back with something honest, costed and actionable. No pressure, no obligation, no sales pipeline.
Let's talk.
Drop us a line. We typically respond within a few business hours.